General terms of sale and return policy
General terms and conditions
BOITE À MUSIQUE G.L. Inc (hereinafter referred to as “BAM”) operates the BOITEAMUSIQUE.CA Website and its sub-domains from its offices in Montreal, Quebec, Canada. BAM makes no representation that its Websites may be used outside of Canada and access to the Websites from any country or territory where the content or use of the Website is illegal is prohibited. All users of our Web Sites do so on their own initiative and are responsible for compliance with all applicable laws, including those of their place of origin. Any dispute arising out of or in connection with the Web Sites and the materials contained therein shall be governed by the laws applicable in the Province of Quebec and shall be submitted to the jurisdiction of the appropriate courts sitting in the City of Montreal.
It is forbidden to reproduce or copy any element of the Website or to use it for purposes other than those provided for herein without written authorization.
Price
Sales prices displayed on the Website may differ from those in store. All prices are exclusive of taxes. BAM reserves the right to modify the prices of products offered on the Website at any time, without prior notice.
BAM reserves the right to open product packaging in order to inspect or adjust the goods if necessary.
BAM reserves the right to refuse any order.
Payment
BAM accepts the following methods of payment for all purchases on his Websites:
Visa - Mastercard - Amex - Paypal
BAM accepts the following payment methods for all in-store purchases:
Visa - Mastercard - Amex - Comptant
Payment will be collected immediately at the time the order is placed. or according to the agreement previously discussed with the BAM seller.
Merchandise will not be delivered until BAM has received full payment for the merchandise, including taxes and shipping charges. Or by prior arrangement with BAM's vendor.
Shipping and delivery
All shipping and delivery charges, as well as applicable sales taxes, are in addition to the price displayed on the Web Site. Customs and brokerage fees, if any, are the responsibility of and may be collected by a third party. You must ensure that your contact information and the type of currency you are using so that BAM can provide you with the price that applies to your geographic location.
BAM makes its deliveries through transport services and other similar companies. Delivery time is contractually determined for most major metropolitan areas. Delivery times for rural or remote areas may be longer and/or require that customer pick-up be made at a service point. Any additional delivery charges will be the sole responsibility of the customer.
BAM is not responsible for the delivery of products purchased online by third parties.
All delivery cost estimates and “free delivery” statements exclude delivery to the Northwest Territories, Yukon, Newfoundland, Labrador, Nunavut and rural and remote areas. Any order placed from a location in Canada designated as remote will be reviewed by our staff and you will be advised of any additional shipping charges before we proceed with shipment.
Merchandise prices exclude applicable taxes, shipping and insurance. Free shipping does not apply to remote areas (including the Northwest Territories, Yukon, Newfoundland, Labrador, Nunavut and rural and remote areas) and any other location designated by Purolator, in which case additional charges may apply. You will be advised of any additional charges before your order is processed.
Garanties
Warranties on purchased goods are the sole responsibility of the manufacturers of said goods. BAM will act as an intermediary between the manufacturer and the customer whenever possible.
In the event of defective merchandise, please notify the BAM Music Store Service Department immediately, who will advise you of the appropriate course of action.
The cost of shipping defective merchandise due to improper handling by the customer must be borne by the customer for the shipment and return of the merchandise from the customer's home to the BAM music store or from the customer's home to the manufacturer, as the case may be. Delivery times and costs may vary according to destination, delivery method and product availability. Delivery times are estimated from the moment the products leave the place of business.
Returns
All our sales are final. No returns, exchanges or refunds are accepted on consumable products such as, in particular, music accessories, guitar strings, drumsticks and drum heads, books, CDs, DVDs, software, harmonicas, reeds, styluses, etc.
All returned merchandise will be inspected and in the event of abnormal wear or deterioration, additional charges may apply.
No returns will be accepted after 30 days from the date of purchase.
Refunds on credit card or cheque purchases may take up to 10 business days from the date of receipt and inspection of the returned merchandise. No cash refunds will be issued, however a store credit or gift certificate valid in all BAM stores may be requested at no additional charge.
The Website and the merchandise offered are provided on an “as is” basis. To the fullest extent permissible pursuant to applicable law, BAM disclaims all warranties and conditions of any kind, express or implied, including, but not limited to, the implied warranties and conditions of merchantability and fitness for a particular purpose. Further, BAM makes no representations regarding the use, download, validity, accuracy or reliability of the merchandise reproduced on the Website or as to the results to be obtained from the use of the merchandise purchased. Although BAM makes every effort to ensure that the Website is error-free, BAM assumes no responsibility for any errors that may appear on the Website, including, but not limited to, descriptions, prices and illustrations. In no event shall BAM, its affiliates, directors, officers, employees, representatives or agents be liable for any damages whatsoever arising directly or indirectly from the use of the Website, including but not limited to loss of data or profits arising out of the use of the Website, the goods purchased or the inability to use such goods.
PRIVACY POLICY
Boite à Musique G.L. inc. is committed to ensuring the protection of information transmitted over the Internet as well as respecting your privacy, and therefore strictly controls how personal information is used and communicated. This Privacy Statement outlines Boite à Musique G.L. inc.'s personal data protection policy. By using the site of Boite à Musique G.L. inc., you agree to comply with the practices described in this Privacy and Security Statement.
Collected Information
For the purchase (or rental) of products (or equipment), Boite à Musique G.L. inc. requires that you transmit your names, address, email address, and, if you agree, certain other information.
The information that Boite à Musique G.L. inc. collects about you is used to personalize and continually improve the services during your visits to all boiteamusique.ca websites. This information is as follows:
The information you provide yourself
We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide certain information, but this may prevent you from taking advantage of some of our services. We use the collected data to, among other things, respond to your requests, prepare personalized purchase suggestions for you, improve our online rental service, and communicate with you.
Automatically Collected Information
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," which allow us to obtain certain information when your browser accesses boiteamusique.ca.
Disclosure of Collected Information
Boite à Musique G.L. inc. does not disclose any collected information to third parties outside of the Site without your prior consent. The collected information is only visible and used by our online services on boiteamusique.ca.
It allows Boite à Musique G.L. inc. to open an account in your name, process your order, contact you, personalize its interactions with you, and, if you authorize it, to send you, from time to time, information about the Site and its products in a personalized way. Boite à Musique G.L. inc. wishes to specify that its advertisers never have access to confidential information about you. Moreover, Boite à Musique G.L. inc. does not market its user lists. You always have the choice to demand that you no longer receive information from boiteamusique.ca, its products and services, by specifying it in the My Profile section of your account.
Only duly authorized employees and representatives of Boite à Musique G.L. inc. can have access to your file in the strict exercise of their duties.
Protection of Personal Information
Boite à Musique G.L. inc. has implemented state-of-the-art security measures to protect you against the loss or unauthorized use of information concerning you that will be under the control of Boite à Musique G.L. inc.
Toutefois, aucun mécanisme de sécurité n'est parfait et vous devez être avisé qu'il existe toujours un certain niveau de risques que les informations personnelles que vous transmettez à boiteamusique.ca soient divulguées sans faute de la part de Boite à Musique G.L. inc. et sans votre consentement. Boite à Musique G.L. inc. décline toute responsabilité à l’égard au fait que de telles informations confidentielles sur vous pourraient être divulguées, sauf en cas de négligence de la part du Boite à Musique G.L. inc. Si la confidentialité relative à l'utilisation de votre carte de crédit sur le réseau Internet vous préoccupe, Boite à Musique G.L. inc. vous invite à soumettre votre commande par téléphone et à parler à un de nos représentants.
However, no security mechanism is perfect, and you should be aware that there is always a certain level of risk that the personal information you transmit to boiteamusique.ca could be disclosed without fault on the part of Boite à Musique G.L. inc. and without your consent. Boite à Musique G.L. inc. declines any responsibility for the fact that such confidential information about you may be disclosed, except in case of negligence on the part of Boite à Musique G.L. inc. If the confidentiality regarding the use of your credit card on the Internet concerns you, Boite à Musique G.L. inc. invites you to submit your order by telephone and to speak to one of our representatives. Boite à Musique G.L. inc. reserves the right to modify this policy at any time. Boite à Musique G.L. inc. also reserves the right to transmit personal information about you to the extent that the law would require Boite à Musique G.L. inc. to do so or in order to protect its property rights of the Site or those of its users, sponsors, advertisers, or suppliers.
Use of Cookies
A "cookie" is a small text file that is embedded in your hard drive from certain pages of the Site. Cookies are harmless in that they cannot extract information from your hard disk, over which you have full control. Boite à Musique G.L. inc. uses cookies to, among other things, establish the traffic of the Site, transmit information that will prove highly useful to its marketing service, and personalize your future use of the Site. This technology does not systematically make personal information about you available to Boite à Musique G.L. inc.
Control of Personal Information
From the My Account page, you can at any time validate or modify your personal information. You can also complete these procedures by directly contacting the customer service of Boite à Musique G.L. inc. If you wish to close your account, you must directly communicate with the customer service of location.boiteamusique.ca.
Network Security and Efficiency
Boite à Musique G.L. inc. does not guarantee total efficiency or security. It is possible that a hacker could manage to penetrate the server. It is therefore important to keep in mind, BEFORE USING YOUR IDENTITY TO BROWSE AND/OR CARRY OUT TRANSACTIONS on boiteamusique.ca, that it is always possible that a malicious individual could access the servers of boiteamusique.ca and use, for their own purposes, some personal information left by members. IN NO CASE Boite à Musique G.L. inc., nor any of its administrators, can be held responsible for acts of computer hacking nor be blamed for any damage or loss this may cause to a member of Boite à Musique G.L. inc. The site of Boite à Musique G.L. inc. may experience occasional outages and some programming errors may be caused by updates or events beyond the control of the administrators. When you shop online, you can verify if you are in secure mode by ensuring that the URL link (Web address) starts with https:// rather than http:// The icon representing a padlock in your browser window will confirm that you are in secure mode.
L'icône représentant un cadenas de votre fenêtre de navigation vous confirmera que vous êtes bien en mode sécurisé.
Links to Other Sites
The boiteamusique.ca site includes links to websites operated by Boite à Musique G.L. inc. such as location.boiteamusique.ca. By clicking on these links, you leave the boiteamusique.ca site. Any personal information that you transmit through these sites will be subject to the same privacy and security policy of Boite à Musique G.L. inc. We recommend that you pay special attention to the privacy protection policies of these sites.
Regular Review:
We reserve the right to periodically revise this privacy policy to reflect changes in our practices for collecting, using, and protecting personal data, as well as to comply with any new applicable legislation or regulations. Users will be notified of any significant changes to this policy through a notification on our website or by any other means deemed appropriate. We encourage users to regularly check this policy to stay informed about how we protect their personal information.
© All rights reserved. Boite à Musique G.L. inc., 2025