RETURN AND REFUND POLICY

Return policy

A new product (with exceptions) may be returned and exchanged for a credit of equivalent value within 30 days of its date of purchase or shipment, provided in its original condition, complete, and with its packaging and accessories.

Charges will apply to special orders and funded purchases. No credit or refund will be allowed on any products purchased later than 30 days.

Any product with missing packaging or accessories will be refused.

Used products can be returned and refunded. Equipment rental fees will then be deducted from your credit.

Delivery / return charges could be deducted from the applicable credit.

Withouprejudice, Boite à Musique G.l. inc may modify its policy in response to a customer who shows bad faith.

Return to store

Come to the store with your product and proof of purchase.

Online store return

Please complete this FORM and a member of our team will contact you shortly.

You can then ship your package to:

Boite à musique
2222 Ontario Street East,
Montreal, Qc H2K 1V8

Exceptions

These products are not eligible for a return, exchange or refund unless authorized by the manager.

  • All “consumable” accessories such as guitar strings, sticks and drum heads.
  • "Special" order items
  • Software and / or Products sold with software that has been registered
  • Books, Music books (methods and scores)
  • Harmonicas and accessories for woodwind instruments
  • Earplugs and in-ear headphones
  • Vinyls, CDs and cassettes
  • Some “band” items like underwear.

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